Privacy Policy – Harrison Forbes Electrical

Last updated: December 13, 2025

Harrison Forbes Electrical (“we,” “our,” or “us”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, forms, advertisements, and services.

⸻

 1.⁠ ⁠Who We Are

Business Name: Harrison Forbes Electrical
Location: British Columbia, Canada
Contact: inquiries@harrisonforbeselectrical.com

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the details above.

⸻

 2.⁠ ⁠Information We Collect

We collect personal information that you voluntarily provide, including:
• Name
• Email address
• Phone number
• Any message or details you submit through our forms

We also automatically collect limited technical and usage data through cookies and tracking technologies, which may include:
• IP address
• Device and browser type
• Pages visited
• Actions taken on our website

⸻

 3.⁠ ⁠Tools, Platforms & Integrations

Your information may be processed or stored using the following trusted third-party services:
• GoHighLevel (CRM): Used to capture and store form submissions, manage leads, log consent, and handle customer communication.
• Stripe: Used for secure payment processing. Harrison Forbes Electrical does not store or process credit card details directly.
• Google Tag Manager & Google Analytics: Used to analyze website traffic, performance, and user behaviour.
• Meta (Facebook) Pixel: Used to measure advertising performance and track conversions.

These providers process data only to perform services on our behalf and in accordance with their own privacy policies.

⸻

 4.⁠ ⁠How We Use Your Information

We use collected information to:
• Respond to inquiries and provide requested services
• Communicate with customers regarding estimates, appointments, and service updates
• Process payments securely
• Measure, optimize, and improve marketing and advertising performance
• Analyze website usage to improve functionality and user experience

We do not sell personal information to third parties.

⸻

 5.⁠ ⁠Consent & Recordkeeping (CASL Compliance)

When you submit a form on our website or landing pages:
• You provide express consent via a checkbox or clear call-to-action.
• Your consent is automatically logged and stored in GoHighLevel, including:
• Date and time of submission
• Source page or form
• Contact details provided

This consent record can be retrieved upon request to support compliance with Canada’s Anti-Spam Legislation (CASL).

⸻

 6.⁠ ⁠Communication Preferences & Opt-Out

You may opt out of communications at any time:
• Email: Click the unsubscribe link in any email
• SMS/Text: Reply STOP
• Phone Calls: Request removal during any call

All opt-out requests are automatically logged and enforced within our CRM system.

⸻

 7.⁠ ⁠SMS Disclosure (Form Submissions)

By submitting a form that includes your phone number, you acknowledge and agree to the following:

“I agree to the terms and conditions provided by the company. By providing my phone number, I agree to receive text messages from Harrison Forbes Electrical related to appointments, service updates, and helpful tips. Messages may be sent up to 4 times per week. Message and data rates may apply. Reply HELP for help or STOP to cancel.”

SMS consent is not a condition of purchase.

⸻

 8.⁠ ⁠Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

⸻

 9.⁠ ⁠Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. While no system is 100% secure, we use industry-standard practices and trusted platforms to safeguard your data.

⸻

10.⁠ ⁠Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly remove it.

⸻

11.⁠ ⁠Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

‍